Here's your updated Terms & Conditions:

Terms & Conditions

SPIRITUAL DEVELOPMENT COACHING & LEADERSHIP CONSULTING SERVICES GUIDE & AGREEMENT

This Agreement Is Entered into, By and Between, the Following Parties:

Hereby referred to as the "Service Provider" – DAC, organized under the laws of the State of Washington -

Service Provider Name: Heather Zimmerman Company Name: Divine Ascension Co.

Hereby referred to as the "Client" – Anyone who subscribes to any available services or goods provided by Divine Ascension Co.

Description of Services:

Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Service Provider and the Client in a thought-provoking and creative process that inspires the client to maximize personal and spiritual potential. It is designed to facilitate the creation and/or development of personal, spiritual and/or any other goals desired by the client and to develop and carry out a strategy or action plan for achieving those goals. Coaching services include but are not limited to spiritual development coaching, energy healing, Akashic Records readings, tarot readings, and other intuitive services.

Consulting: Leadership consulting is a professional advisory service designed to help business owners, executives, and teams improve organizational culture, communication, leadership effectiveness, and team dynamics through behavioral psychology and horizontal partnership principles. Consulting services include but are not limited to executive coaching, leadership team sessions, employee group sessions, team building workshops, culture assessments, and conflict resolution support. Consulting engagements may be structured as retainer agreements, standalone sessions, or project-based work.

Service Provider-Client Relationship

The Service Provider agrees to maintain the ethics and standards of behavior established by the International Coaching Federation (ICF): coachfederation.org/ethics for all coaching services. It is recommended that the Client review the ICF Code of Ethics and applicable standards of behavior.

The Client is solely responsible for creating and implementing his or her own physical/mental/emotional well-being decisions and choices. Additionally, the Client is solely responsible for any actions and/or results that may arise out of the coaching or consulting relationship including any online programs, readings, coaching calls, consulting sessions, and/or other interactions with the Service Provider. As such, the Client agrees that the Service Provider is not and will not be liable or responsible for any action or inaction taken by the Client nor for any direct or indirect results of the services provided by the Service Provider.

The Client understands coaching is not therapy and does not substitute for therapy or other medical/counseling treatments, if needed, and does not prevent, cure, or treat any mental/emotional disorder or medical disease. The Client understands that leadership consulting is not legal, financial, or therapeutic advice and does not substitute for the guidance of licensed professionals in those fields.

The Client acknowledges that he or she reserves the right to terminate or discontinue the coaching or consulting relationship at any time.

The Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including health and wellness, business, personal and/or spiritual relationships, education, career, recreation, etc. The Client acknowledges that consulting may involve organizational dynamics, team relationships, leadership practices, and business culture. The Client agrees that he or she is solely responsible for ultimately deciding how to handle any related issues, whether to incorporate any coaching or consulting principles, and the implementation of any action-steps, based on their own choices.

The Client acknowledges that coaching does not involve the diagnosis or treatment of mental/emotional disorders as defined by the American Psychiatric Association (APA) and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or any other professional advice sought or given by any legal, medical, or other licensed professionals. It is solely the Client's responsibility to seek such independent professional guidance, as needed, outside of the discussed Service Provider-Client relationship.

If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Service Provider.

The Client agrees to communicate honestly, be open to feedback/assistance, and to create the time and energy required to fully participate in any program or session, to enhance the coaching or consulting relationship and maximize potential for desired results and/or outcomes.

Services

Both parties agree to engage in any purchased Spiritual Development Coaching Program, Leadership Consulting engagement, or any other session or appointment purchased through the company website, implemented through online programs, or any scheduled, online/virtual Zoom meetings, as outlined in any purchase agreement.

The Service Provider will be available to Client by e-mail and chat in between scheduled meetings or during any active online program or session.

The Service Provider may also be available for additional time, per the Client's request on a prorated basis. The rate will be determined based on the type of service and will be agreed upon by both parties prior to implementation.

Schedules & Fees

Start Date: This agreement is valid at the time of any purchases through the company website, via online programs, sessions, consulting retainers, or individual coaching, unless otherwise specified at the time of purchase.

Location: All sessions will be held virtually, by use of Zoom meetings. The link to which shall be emailed to the Client by the Service Provider within twenty-four (24) hours prior to the scheduled session. All other programs are virtual, and the information will be available to the client when applicable for the program they have enrolled in.

Sessions: Each virtual coaching session is scheduled for one (1) hour unless otherwise agreed upon by both parties, prior to the specific session. Consulting sessions may vary in length depending on the service type and retainer agreement.

Fees: Coaching and consulting fees are listed on the company website. Consulting retainer fees are outlined in individual retainer agreements. All fees are subject to change and will be communicated to the Client prior to any changes taking effect.

Packages: Package options are available on the company website with ample details related to each option prior to purchasing.

Consulting Retainers: Monthly retainer agreements outline the scope of services, session frequency, and fees specific to each tier. Retainer terms are detailed in the individual consulting agreement provided at the start of each engagement.

Receipt of Payment: All fees must be paid prior to first scheduled session or beginning of any online program. Consulting retainer fees are due at the beginning of each monthly billing cycle. If payment is not received within forty-eight (48) hours prior to the first scheduled session, the appointment will be marked as a cancellation.

Accepted Forms of Payment: The Client can purchase any packages, sessions, programs, readings, consulting services, or any other services advertised through the Divine Ascension Co. website payment portal. Any additional fees or charges will be invoiced and emailed to the Client once the agreed upon, additional services have been rendered. DAC accepts all major credit and debit cards, Apple Pay, Google Pay, and PayPal as payment options.

Cancellations & Rescheduled Sessions

Cancellation Policy: The Client agrees to the following: that it is solely his or her responsibility to notify the Service Provider at least twenty-four (24) hours in advance of any scheduled meeting, session, or phone call to cancel the appointment. If the Client does not adhere to the cancellation policy, the Service Provider reserves the right to bill the Client for any missed appointment, meeting, session, or phone call. If the Client accrues three (3) missed appointments of any kind, without proper cancellation notice, the Service Provider reserves the right to terminate the coaching or consulting relationship.

Rescheduled Sessions: The Service Provider will attempt, in good faith, to contact the Client to reschedule any cancelled or missed meetings, sessions, or phone calls. If both parties agree to reschedule a session currently in progress, the new session will only consist of the remaining time left in the original session.

Any unused coaching hours or sessions may be transferred to the Client's friends and/or family members. The Client agrees to contact the Service Provider in advance to properly transfer the information. The online tools, available downloads, and other package perks are not transferrable and can be accessed if, and when, the friend or family member purchases a subsequent session/package. Consulting retainer hours are not transferrable to other individuals or organizations.

If the Client is late for any appointment, he or she acknowledges that the scheduled meeting, session, or phone call will still finish at the agreed upon time. The Client agrees that it is solely his or her responsibility to notify the Service Provider if he or she is running late to any appointment. If the Client is more than ten (10) minutes late of the scheduled start time of any meeting or session and the Service Provider has not been contacted, it will be assumed the Client has cancelled the appointment (see cancellation policy above).

Consulting Retainer Termination

Either party may terminate a consulting retainer agreement with thirty (30) days written notice. Upon termination, the Client agrees to compensate the Service Provider for all services rendered up to and including the effective date of termination. Unused retainer hours within the final billing cycle are non-refundable. Any work product, frameworks, or materials created specifically for the Client during the consulting engagement remain the intellectual property of DAC unless otherwise agreed upon in writing.

Procedure

Location & Time: The time of the meetings, sessions, or phone calls will be determined by the Service Provider and the Client, based on a mutually agreed upon time. Appointment times can be booked on the Divine Ascension Co. website. The location will be a virtual video call through Zoom unless otherwise specified prior to the session date and start time.

If by video call: The Service Provider will provide a link to the video meeting prior to the session by email. The Client agrees to be online and ready to video chat three (3) to five (5) minutes prior to the selected meeting time, so that the session may begin on time.

Confidentiality

This coaching and consulting relationship, as well as all information (documented or verbal) that the Client shares with the Service Provider as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics for coaching services. Consulting engagements are bound by professional standards of confidentiality and discretion.

However, please be aware that the Service Provider-Client relationship is not considered a legally confidential relationship (like those in the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privileges.

The Service Provider agrees not to disclose any information pertaining to the Client without the Client's written consent. The Service Provider will not disclose the Client's name as a reference without the Client's consent.

For consulting engagements, the Service Provider acknowledges that exposure to proprietary business information, team dynamics, and organizational strategy may occur. The Service Provider agrees to treat all such information with appropriate discretion and confidentiality. Specific confidentiality terms may be outlined in individual consulting retainer agreements.

Confidential Information does not include information that:

was in the Service Provider's possession prior to being furnished by the Client

is generally known to the public or those within the Client's industry/profession

is obtained by the Service Provider from a third party, without breach of any obligation to the Client

is independently developed by the Service Provider, without use of or reference to the Client's confidential information

the Service Provider is required by statute, lawfully issued subpoena, or court order to disclose

is disclosed to the Service Provider and results in leading the Service Provider to reasonably believe there to be an imminent or likely risk of danger or harm to the Client or others

involves illegal activity.

The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Service Provider in a timely manner.

Release of Information

If the Service Provider engages in training and continuing education pursuing and/or maintaining International Coach Federation (ICF) credentials, that process requires the names and contact information of all Clients for possible verification by the ICF.

By agreeing to these terms and conditions, you agree to have only your name, contact information and start/end times and dates of coaching sessions shared with ICF staff members and/or other parties involved in this process, for the sole and necessary purpose of verifying the coaching relationship. No personal notes will be shared. This clause applies to coaching services only and does not extend to consulting engagements.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching or consulting professionals for training, supervision, mentoring, evaluation, and for professional development and/or consultation purposes.

Record Retention Policy

The Client acknowledges that the Service Provider has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Service Provider-Client relationship. Such records will be maintained by the Service Provider in a format of the Service Provider's choice (print or digital/electronic) for a period of not less than ten (10) years.

The Service Provider reserves the right to audio record meetings, sessions, or phone calls for playback, allowing the Service Provider to remain prepared for future sessions and new goals, etc. to be mentioned by the Client. The Service Provider may transcribe recordings to keep in the Client's records but agrees to erase/destroy all recordings after playback/transcription. The Service Provider will not share any of the recordings and/or transcriptions/notes, whole or in part, with any other parties, except the Client, if necessary.

Termination

Either the Client or the Service Provider may terminate this Agreement at any time with two (2) weeks written notice for coaching services or thirty (30) days written notice for consulting retainer agreements. The Client agrees to compensate the Service Provider for all services rendered, up to and including, the effective date of the termination of this relationship.

Limited Liability

Except as expressly provided in this Agreement, the Service Provider makes no guarantees, representations or warranties of any kind or nature, expressed or implied, with respect to the coaching or consulting services negotiated, agreed upon, and rendered. In no event shall the Service Provider be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the Service Provider's entire liability under this Agreement, and the Client's exclusive remedy, shall be limited to the amount actually paid by the Client to the Service Provider under this Agreement for all services rendered through and including the termination date.

Entire Agreement

This document reflects the entire agreement between the Service Provider and the Client and reflects a complete understanding of both parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered, or supplemented except in writing, signed by both the Service Provider and the Client.

Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and the Service Provider agree to attempt to mediate in good faith for up to thirty (30) days after notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney's fees and court costs from the other party.

Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of Washington, without giving effect to any conflicts of law's provisions.

Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

If the client makes a purchase of any online program, reading, coaching session, consulting service, or other applicable service through the company website, the client is therefore implying consent for these terms and conditions.

No Employment

Neither party is by virtue of this Agreement authorized as an agent, employee, or legal representative of the other. Neither party shall have the power to control the activities and operations of the other and its status always will continue to be that of an independent contractor relationship.

Client may allow Service Provider to act as an authorized legal representative in certain circumstances under the terms of this Agreement, but such circumstances will be agreed to by both Parties in writing beforehand.

Warranties

Service Provider represents and warrants that Service Provider has the knowledge, skills, and experience necessary to provide the Services. Service Provider agrees that during the term of this Agreement, Service Provider will agree to provide the Services as requested by the Client.

Service Provider represents and warrants that Service Provider maintains the following credentials: Master Certified Life Coach, Master's in Applied Behavior Analysis, and Bachelor's in Psychology. Service Provider acknowledges and agrees that maintaining these qualifications is a material inducement for the Client to enter this Agreement.

Refund Policy

Client shall not be entitled to any refund for any monies spent under this Agreement. If Client wishes to terminate this Agreement prior to its planned expiration, Client will forfeit each of the fees thus far paid to the Service Provider and is required to pay any outstanding debts for services rendered and agreed upon by both parties prior to termination.

Effective as of February 21, 2026.